Job Description

$16.00 - $18.00 per hour

Store Office Clerk

Full-time Clerk:

• Permanent Position


• 30 or more hours per week on average


• Health, dental, vision, life and short-term disability insurance 


• 401K Retirement Package with up to 4% employer match 


• Paid Vacation and Personal Time


• Training and Scholarships up to $1,000 per term 


• Premium Pay increase of .50¢/hour for all eligible employees working any hours on Saturday-Sunday, and weekdays before 6 am, or after 7 pm

Position Overview

Perform office and administrative work in the areas of pricing and sign making, vendor receiving and relations, banking, and warehouse communication.

These tasks are important to the company because they contribute to correct item pricing, keeping in good relations with vendors, and providing others with information they need to make decisions.

The store office clerk will also train to cover the point of sales (POS) clerk, so the team is never short-handed.

Essential Job Functions

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.


• Answer telephones, direct calls, and take messages.


• Receive, record, and bank cash, checks, and vouchers.


• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.


• Receive products from vendors


• Create, print and hang tags


• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.


• Maintain full confidentiality in regard to all information in writing, verbal communication, and in all data transmission. All matters regarding proprietary information, business plans, personnel issues, or any other information discussed in the office are considered private and confidential. Not maintaining full confidentiality will be considered a terminable offense.


• Compile, copy, sort, and file records of office activities, business transactions, and other activities.


• Lifting and moving boxes, trays, and other items during receiving. Often up to 10 lbs, some over 10 lbs.

Non-essential Job Functions

• Occasionally open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.  


• May review files, records, and other documents to obtain information to respond to requests.

  Requirements

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology


• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 


• Time Management — Managing one's own time and the time of others.

Other Skills/Abilities

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

• Speaking — Talking to others to convey information effectively.

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.

• Writing — Communicating effectively in writing as appropriate for the needs of the audience

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Physical Requirements

• Near Vision — The ability to see details at close range (within a few feet of the observer).

• Sitting--This position requires much of the time spent sitting.

• Lifting--Some lifting during receiving. 

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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