Job Description

Export Customer Service Representative

WHAT YOU'LL BE DOING

You will provide the highest level of customer service through prompt response to all cargo enquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and/or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Export Customer Service Representative to ensure all requirements for the booking are complete so it can be handed over to Load Planning.

ESSENTIAL RESPONSIBILITIES INCLUDE:

• Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely.
• Working with the warehouse to ensure all cargo booked has been received prior to cut off.
• Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported.
• Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off.
• Complete booking requests
• Arrange pick-ups with trucking company
• Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted.
• Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry.
• Make sure Load Planning is aware of any special requirements on the handling of the cargo.
• Add any additional charges to be billed and expenses for the costs on services incurred during the booking process
• Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school or equivalent education; associate degree preferred
• Minimum 2 years of customer service experience; logistics experience preferred
• Ability to multi-task, prioritize, and manage time effectively
• Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills
• Strong MS Office skills, including Excel, Word, PowerPoint

WE ARE VANGUARD

We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.

Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.

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